Welcome to Arley . The Plant-Based Food Evolution – Deliciously from Plants

Arley Foods Limited is part of Arley Group Limited (Our Company). This privacy policy will explain how Our Company who is the controller and is responsible for your personal data, uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:
  • Personal identification information including your name, email address, phone number. If you are purchasing any products through our website, additional information for the shopping cart will include information relating to your order, your payment details and additional information to confirm your identity for your and our protection, this includes your IP Address, Shipping and Billing Address.

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:
  • Register online or place an order for any of our products.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Opt-in to receive our marketing including details about our business and our products.
Our Company may also receive your data indirectly from the following sources:
  • Facebook, Twitter and various social networking sites may transfer your data to us depending on your cookie acceptance on those pages. This information should be anonymous but it depends on your ISP.
  • Search Engines may also transfer data to us again based on the cookie preferences you have chosen on those sites. This information should be anonymous but it again depends on your ISP.

How will we use your data?

We will only use your personal data when the law allows us to. Most commonly, Our Company collects your data so that we can:
  • Process your order and manage your account.
  • Email you with details about our products and special offers we think you might like.
  • Help with complaints and possible food allergies
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.
When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data at a datacenter in the EU with a high level of security both physically and electronically. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Our Company will keep your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. For example, this will normally be 12 months for marketing purposes. Once this time period has expired, we will delete your data by removing your data from the server database and any internal marketing platforms. Where data cannot be deleted, your data will be obfuscated to an extent that will prevent it from being personally identifiable.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of the Arley Group Limited group of companies. If you have agreed to receive our marketing, you may always opt out at a later date. You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of our group of companies. If you no longer wish to be contacted for marketing purposes, please click here or follow the opt-out links in any marketing message that Our Company has sent to you or get in contact with us at any time.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
  • The right to access – You have the right to request Our Company for copies of your personal data that we hold from time to time.
  • The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
  • The right to erasure- You have the right to request that Our Company erase your personal data, under certain conditions.
  • The right to restrict processing- You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
  • The right to object to processing- You have the right to object to Our Company’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. If you would like to exercise any of these rights, please contact us at our email: hello@arleyfood.com Call us at: +44 1625 469 993 Or write to us: Arley Group, 2.04 Black Box Beech Lane, Wilmslow, United Kingdom, SK9 5ER Privacy policies of other websites Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. Changes to our privacy policy Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 11 January 2020. How to contact us If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: hello@arleyfoods.com Call us at: +44 1625 469 993 Or write to us: Arley Group, 2.04 Black Box Beech Lane, Wilmslow, United Kingdom, SK9 5ER How to contact the appropriate authority Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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For more information about how we process your data and how to amend or remove your data or if you no longer want to hear from us, please see our privacy policy or contact us at hello@arleyfood.com.

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